| | Some conversations really make me wonder why people ask questions. Recently a few conversations have left me puzzled. one in particular was about printing a document. Describing your experience of a problem is part of solving the problem. What happened, what can i do about it? When the question is posed to me i give an explanation. apparently though, my answer isn't good enough. "but no..., what happens is..." (and they describe the problem again). Then i submit a possible quick explanation of what may have happened to produce the unexpected outcome. Maybe you printed differently than usual here, (from windows instead of from the server). That's not possible though, since you use the same method all the time without fail eh. it must be just this computer you say. "nope, its based on your user name, not your location". my explanation still hasn't fixed the "problem" in their perception, they walk away from it entirely. "well we're not using this system anymore in a couple weeks so it doesn't matter anyway." It doesn't matter? then why did you ask? your original unexpected outcome prompted to you ask a moot question, and my unexpected answer prompted you to give up understanding? very curious.
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| | Posted 9/26/2008 1:04 PM - 31 Views - 4 eProps - 3 comments
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